Thank you for choosing SADAYA (operated by Rawarna). We value your satisfaction and strive to provide you with the best online event planning experience possible. If, for any reason, you are not completely satisfied with your purchase, we are here to help.
Due to the nature of digital goods and customizable invitation templates, all products sold on SADAYA are classified as digital/downloadable software products. As such, once an invitation has been created, customized, or published, it is considered used and is non-returnable.
Once we receive your refund request and inspect the associated account usage, we will notify you of the status of your refund. If your request is approved, we will initiate a refund to your original method of payment (original payment-initiated media).
Please note that all refunds will be processed and credited back only to the original payment-initiated media (e.g., the credit card, debit card, mobile wallet, or bank account used to make the initial payment). The refund amount will exclude any processing fees incurred during the initial purchase.
As our platform delivers instantly-accessible digital templates, we do not offer exchanges for different digital templates or premium packages.
Certain items on SADAYA are completely non-returnable and non-refundable. These include:
In the unfortunate event that our platform encounters a technical error or system malfunction that prevents you from accessing a premium feature you paid for, please contact us immediately. We will arrange to resolve the issue or issue a refund, depending on your preference and service availability.
Refunds will be processed within 7 business days after approval of your request. Please note that it may take additional time for the refund to reflect in your account, depending on your bank or payment provider.
If you have any questions or concerns regarding our refund policy, please contact our customer support team at rawarna.lk@gmail.com. We are here to assist you and ensure your experience with us is enjoyable and hassle-free.